RETURNS AND CANCELLATIONS POLICY
Please read carefully. This Policy is a part of a sales contract and legally binding all parties. By placing an order you agree to all terms and conditions set forth in the Policy.
If you need to cancel your order, please notify us by email, or use a web contact form.
You can cancel your order at any time and obtain a full refund before we dispatch it to you. Once we have sent you a confirmation by e-mail that the goods which you ordered have been dispatched to you ("Shipping Confirmation") no cancellations will be accepted. There will be no exceptions to this policy under any circumstances.
You may still return your entire order or any part thereof within 30 calendar days. Please note that Restocking Fee will apply to all returns.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
All goods being returned should be in a condition that allows resale (unopened, undamaged bottles)
Shipping must be prepaid, by yourself, on all product returns.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. You are also responsible for the cost of shipping if your item is undeliverable or delivery refused without our authorization.
If you are returning an item over $70, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
To obtain a return authorization code (RAC) please email us at info[at]my-sunshine.ca
You will be emailed instructions regarding further steps.
Returns will not be accepted without return authorization (RAC) or if sent C.O.D.
We will charge 15% Re-Stocking Fee on all returns. This amount will be deducted from the Sub-Total (cost of products plus sales tax, if any). Please note, all unclaimed orders returned to us by Delivery Service Provider will be considered returns and re-stocking fee will be charged.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or other original method of payment within 2 business days.
Please do not send your purchase to the manufacturer. You must send it to the address that we specify. Unfortunately we cannot offer you a refund if you send your purchase to an address other than we specify. There will no exceptions to this requirement.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Every effort is made to avoid errors, however if an error occurs in an order, please notify us immediately so that an adjustment can be made by emailing at: info[at]my-sunshine.ca
Exchanges (if applicable)
We only replace items if they are visibly defective or damaged. If you need to exchange it for the same item, send us an email.
Please check your order for damage upon arrival. Should your order arrive visibly damaged, do not accept it.
If you find damaged products inside the package, please contact us immediately.
All damaged goods will be replaced at no cost to you, but we will require information that will enable us to file a claim with the courier company. You will be given instructions regarding further steps. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Please note, we reserve the right to issue a refund instead of shipping replacement products, at our sole discretion.
Unfortunately this occasionally does happen.
We reserve the right to refuse a refund on return if it suspects fraud, abuse or breach of any of the Policies and Procedures.We are here to assist you. Please do not hesitate to contact us at info[at]my-sunshine.ca.
Revised April 10th, 2019